Municipal leaders across every department are managing teams with inefficient or outdated processes, disconnected systems, and rising expectations from both employees and residents. This session gives department heads, supervisors, and managers a practical way to think about modernization as a leadership responsibility. Attendees will learn how to spot outdated processes on their own teams, make the case for change and lead their people through it without losing trust. 

Speakers: 
Julie McKenzie, Deputy General Counsel and Director of PACIF Field Risk Services, VLCT
Christine Trombley Marsh, Senior HR Consultant, VLCT