Police Department Dispatcher

Classified Details

Classified ID

2460

Description

This is responsible work, primarily providing communications support to the police and fire services and managing all dispatch-related functions.
Work involves interaction with people through a variety of means- radio and telecommunications systems, electronic media, and personal contact. The dispatcher is generally the “gateway” to police service and in many cases town government and other entities as well. Therefore, the impression of and confidence in the police department and municipal services are, in large part, dependent on the dispatcher's communication skills and presence.
Work is performed in accordance with departmental values, rules, and regulations, in conformance with local, state, and federal laws as well as established standards and precedents.
Work is performed in an environment that is often high-stress, requiring the management of multiple tasks and the coordination of service providers. While generally guided by established practices, the dispatcher must exercise considerable judgment in performing their duties. Decisions and tasks performed by the dispatcher can impact the safety and well-being of the community, as well as those of police officers and others who rely on dispatch for support. The dispatcher must remain composed and in control in all situations and treat people with tact, respect, and dignity, no matter the situation.
In addition to communications tasks, the dispatcher must maintain logs and other data, provide auxiliary records maintenance, and provide some clerical support.

Working Conditions
Work is under the general supervision of the Dispatch Supervisor but is performed under the operational control of the officer-in-charge and requires an overall understanding of police procedures while exercising independent judgment. Work is generally performed on one of three eight-hour shifts between 6 am – 2 pm / 2 pm – 10 pm / 10 pm – 6 am Monday-Saturday, irrespective of holidays and weekends. Work may be assigned at other times, or mandatory overtime may be required, depending on the department's needs. Work involves considerable contact with the public and requires patience, tact, and composure in dealing with the wide variety in the nature and diversity of contacts. Work is both dynamic in addressing immediate service needs and static in providing information. Work involves exposure to confidential information, protected by various laws and codes of ethics. Performance is evaluated by the Dispatch Supervisor.

Title

Police Department Dispatcher

Salary Range

$24 to $27

Application Deadline

05/30/2026

Location

Middlebury, VT

Application URL

middleburypolice.org/how_do_i/apply_for/job_opportunities.php 

Contact Information

Name

Grant, Crystal

Phone Number

(802) 388-8100

Email

cgrant@townofmiddlebury.org 

Best Method of Contact

EMAIL