Now Hiring - Technology Support Specialist

Classified Details

Classified ID: 2213
Description: The Office of Innovation & Technology is hiring a Technology Support Specialist!

This position serves as a main point of contact to the organization for information technology related problems. Responds to incoming requests for assistance with all IT-related issues across the City of Burlington. Triages calls and resolves issues as appropriate. Ensures delivery of excellent customer service through resolution of incidents. Thoroughly documents all actions in ticketing system. Evaluates new information systems products or services and suggests changes to existing products or services to better serve the end user. Recommends and develops systems and tools to more efficiently deliver end-user support, ensure network security, and protect the City’s technology assets.

Union Affiliation: American Federation of State County and Municipal Employees (AFSCME)
Pay Grade TSS MF: $29.21 - $34.20 Hourly
Remote Tier 2: Up to one (1) day remote/week

Apply Today!
Title: Now Hiring - Technology Support Specialist
Salary Range: $60757 to $71136
Application Deadline: 03/15/2026
Location: Burlington, VT
Application URL: www.governmentjobs.com/careers/burlingtonvt/jobs/5237895/technology-support-specialist?pagetype=jobO