Emergency Communications Technician

Classified Details

Classified ID

1766

Description

The Shelburne Emergency Communications Technician is trained and responsible to receive, record, and processes emergency and non-emergency requests for police, fire and ambulance assistance, and dispatches units appropriately by following established procedures and employing common sense as he/she performs these tasks. The ECT has the knowledge to monitor and operate a radio console, multi-line telephone system and multiple computer software programs used at the Shelburne Communications Center. The ECT is required to provide pre-arrival instructions as set forth by the Vermont Enhances 911 Board.

As a Town employee you are expected to demonstrate commitment to excellence through positive behavior toward all quality initiatives as well as through teamwork and to promote and conform to all quality standards. These include but are not limited to core values and customer service values.

Essential Duties and Responsibilities:

The ECT is responsible for carrying out his or her duties while always representing the Town professionally. You must ensure that the highest quality of customer service is provided to all delivery systems within you authority as you carry out the following:

Ask questions to interpret, analyze and anticipate the caller’s situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies
Dispatch and coordinate the responses of public safety agencies
Enters and modifies information into local, state and national computer databases
Maintains accurate, detailed records, logs, and other pertinent information
Ask vital questions and provide pre-arrival instructions based on VT E911 standards
File and organize resource information including but not limited to sensitive information, in a discreet and professional manner by maintaining confidentiality
Monitor radio communication channels for police, fire, ambulance; Department of Public Works; local government; and relay information to the appropriate authority
Monitor Alarm and Security systems located in the Shelburne Communications Center
Assists general public at desk, furnishing information or making appropriate referrals
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The ECT Shall:
Have a high school diploma or equivalent.
Have excellent interpersonal and communication skills
Be detail oriented and quality driven.
Be able to work independently, handle multiple tasks, and prioritize work with minimal supervision.
Be flexible and able to easily handle varying work assignments.
Ability to work various shifts, weekends, and holidays
Working knowledge of software applications used to support area operations, and familiarity with Internet resources
Ability to successfully complete Communications Training Program
Ability to successfully complete E-911 Training and NCIC certification within 6 months of hire
The ability to handle stressful situations in a calm, confident and organized manner.
Be discreet and have the insight to handle confidential information in a professional manner.
Have an excellent past work record
Pass a fingerprint supported background check.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
BENEFITS:
MVP Health & Vision Insurance:
Health:
Platinum Plan – Premium paid at 90% by the Town, with the employee contributing the remaining 10%; or
Gold 3 HDHP Plan – Premium paid 100% by the Town!
(With either Plan, the Town also reimburses the employee for the first ½ of the annual deductible.)
Vision:
Vision 1 (Voluntary) Plan – Premium paid by the employee
NE Delta Dental Insurance – Premium paid 100% by the Town!
Reliance Standard Life and Long-Term Disability Insurance – Premium paid 100% by the Town
Retirement * – through the Vermont Municipal Employees’ Retirement System
Vacation & Sick Leave Accrual – 8 hours vacation & 8 hours sick time accrued each month (increases after 5 years of employment with the Town)
Personal Leave – 24 hours yearly (based on hire date) or more for certain union positions, depending on the collective bargaining agreement.
Paid Holidays – 13 per year
Gym Membership – Free membership at the Shelburne Athletic Club for employees. Spouses, significant others, or family members living under the same roof are entitled to 25% off membership rates.
Hours worked in excess of 40 hrs./week are eligible for overtime pay or accrual of comp. time for Non-Exempt employees.
*For employees with a regular work schedule of 24 hours or more per week.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately quiet.
SELECTION GUIDELINES:
Formal application, rating of education, experience, and interpersonal skills; oral interview, reference checks and background checks; job related tests may be required. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Job descriptions are located at: https://shelburnepdvt.org/employment/
Applications are available at: https://shelburnepdvt.org/ninja-forms/2a45o/ or at the Shelburne Police Department.
The Town of Shelburne is an equal opportunity employer that is committed to diversity, equity, inclusion, and a strong sense of belonging in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. The Town of Shelburne makes hiring decisions based solely on qualifications, merit, and organizational needs at the time.

Title

Emergency Communications Technician

Salary Range

$23 to $39

Application Deadline