RFP - IT SERVICES

Classified Details

Classified ID

1116

Description

Town of Middlesex, Vermont

Request for Proposal: IT Services

Introduction of Project:

The Town of Middlesex, Vermont, invites qualified providers to submit a proposal and statement of qualifications for professional Information Technology (IT) managed services for a period of one calendar year with two (2) optional one-year extensions if agreed by both the Town of Middlesex (“Town”) and the selected IT services provider (“Vendor”). The qualified Vendor will enable the Town to significantly improve operational effectiveness, enhance the quality of services, minimize cost support and maximize return on investment. A contract will be awarded on the “best value” basis; factoring price and ability to deliver services will be considered. While industry specific certifications and licenses will be taken into consideration, the Town places greater emphasis on the experience and long-term viability of the Vendor. Following negotiations, the successful Vendor will be asked to enter into a contract with the Town of Middlesex.

Purpose and Objectives:

Purpose: The Town has a Windows-based computer network infrastructure. The Town is seeking a qualified contractor to provide the following:

Technical support for this infrastructure, in the form of general network support, security services, internet, maintenance of hardware, updates to hardware, updates to software and, perhaps, moving from a site-based server to a secure cloud. Assisting the Listers with VTPIE assessment software.
Troubleshooting/repair on all computer systems and network server equipment
Backup and disaster recovery services through a mix of remote and on-site efforts.
Recommendations for new desktop and server hardware, purchase, and installation
Review software subscriptions including email (excluding NEMRC) and implementation.
(Optional) redesign and assistance with the Town’s website: middlesexvermont.org to ensure it is user-friendly and ADA compatible.

Also of importance is the ability of the Vendor to deliver high quality and timely help desk support that recognizes the varying levels of technical aptitude of Town staff and provides said support in terms that can be understood by a layperson. The Town may also look to the successful Vendor for special project consulting from time to time, such as the installation software/hardware, short and long-range IT planning, and other related services.

Objectives:

Our primary objectives are to better manage the costs of maintaining this network and improve user satisfaction with the system, while maintaining a robust network that ensures the security of sensitive data that complies with federal and state regulations.

All inquiries concerning this RFP must be submitted by email to the RFP Coordinator. The RFP Coordinator will be the sole point of contact for this RFP.

RFP Coordinator: Sarah Merriman clerk@middlesexvermont.org

TIMELINE FOR RFP PROCESS:

The timeline listed below is the town’s estimation of time required to complete the RFP process. All efforts shall be made to abide by this schedule, but the Town maintains the right to change this schedule dependent upon evolving circumstances.

RFP Issued: September 27, 2024

Proposals Due: Thursday, October 24, 2024, by 5:00 PM.

Notice to Proceed: To be determined.

One (1) original, and 1 copy of your completed and signed proposal, in a sealed envelope marked “Town of Middlesex - RFP: IT Services” at the Town of Middlesex Town Office or by email with the same title to the RFP Coordinator at the email noted above.

PROPOSALS RECEIVED AFTER THE SPECIFIED DATE AND TIME WILL NOT BE ACCEPTED.

Title

IT Service - Request for Proposals

Application Deadline

10/24/2024

Location

Town of Middlesex, VT

Application URL

Middlesexvermont.org

Contact Information

Name

Sarah Merriman